Dear Hotel Guests,
When you intentionally book a smoking room as a non smoker, be it the last room available, you are under the impression it's cheaper when it's actually not, or the only room with the bed you want, don't come whining to us that it is "too smoky." Really? That's because years worth of guests before you have been smoking in the smoking room. Not years of people twiddling their thumbs in there.
When you book a room online, it is your responsibility to make sure you chose the correct room. Again, we are not psychics, and when we see your reservation come through as smoking, we think that was a conscious decision on your part.
Friendly Neighborhood Desk Clerk